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Terms and Conditions of sale

We inform you that the products and services subject to the Terms and Conditions of Sale expressed below, relating to the Kidsdistribution website, are provided by Baby Dream srl with registered office in Via Ferrante Imparato n ° 198, NAPOLI ITALIA.

Products: prices and risk of shipment

The prices of the products are specified within the site and summarized in the "shopping cart" relating to the order the user is placing. In the shopping cart and before the purchase phase, transport costs and any other costs are charged to the user are expressly listed.

Even if we rely on the best partners for the transport of goods, shipping can carry certain risks, such as theft and / or damage to the goods. This risk is borne by Baby Dream srl and is included in the shipping cost contribution paid by the customer at the time of purchase.

Any damage must be reported to the courier before the parcels are opened and when the user receives the  goods. The damage must be immediately communicated to Baby Dream srl by registered letter to the address stated in the present contract or by using the appropriate online procedure, within the account.

Any risk of shipping for returns or in any case for shipments from the customer to Baby Dream srl are charged to the customer.

Any refunds will be made after Baby Dream srl is put in a position to verify the incident and in the time necessary for any verification with third parties in charge of transport.

Offers and promotions

Any special offers promoted by Kidsdistribution are valid until the stocks are exhausted and subject to the actual availability of the products.

Payment of orders and billing

Payment methods accepted by Kidsdistribution.com are

  • credit card
  • Paypal
  • payment at delivery (only for Italy)
  • Bank transfer

For payment by credit card the invoice will be issued at the time of payment.

For customers who choose to pay by bank transfer, the invoice will be issued upon confirmation of payment.

Orders for which payment will not be ascertained within 3 days will be canceled. Customers will receive a reminder of their order and can send the CRO of the payment in the awaited confirmation to avoid cancellation.

The minimum order on our site is € 200 for both EU countries and non-EU countries.

Baby Dream srl is in no way responsible for any rejected payments and for any kind of damage or inconvenience arising from the non-delivery of the goods as a result of the failed or rejected payment or any cause not attributable.

Delivery of goods

 

Shipping method
Kidsdistribution uses DHL as a logistics service for delivery in Italy and abroad. Orders are processed and shipped within 7/10 working days from payment.

Calculation of shipping costs
For orders of less than € 2500, shipping costs will be automatically calculated and reported to customers.
For higher orders, the customer will be contacted by our customer service that will calculate according to the logistics guidelines the exact costs of shipments.

Delivery time
The indicated delivery times are for working days.
Kidsdistribution delivers within 7/10 working days. If the delivery time are higher, it will be communicated during the purchase.

Right of withdrawal - return and refunds

 

Return procedures
The return of the goods must take place within 10 days from the delivery of the order. Return procedures are processed directly through the system in this order:

a. Request for acceptance of the return.
b. Approval of the request and issuance of the e-mail with return code.
c. Shipping of the product to be sent together with the confirmation e-mail.
d. Receipt of the package to our logistics.
e. Confirmation of the request.
f. Credit or refund note issued to the customer.

 If the order is not complete or damaged due to internal reasons (see the amount available on the site) a credit note will be immediately issued to the customer.

Costs for the return of products
The only expenses payable by customer for the exercise of the right of withdrawal are the shipping costs of the goods to Baby Dream srl. In case of payment made before the right of withdrawal, Baby Dream srl will refund the amount paid, within 30 days from the date on which it becomes aware of the withdrawal exercise.

Conditions for returning the goods
The return can not take place under any circumstances if the products supplied have been clearly used. The products must be returned with the appropriate protections, in their original packaging, in perfect condition (not damaged or dirty), with all the accessories, instructions and documentation, with the identification tag and the labels still attached. The reimbursement of the amount paid by the buyer will be made only after verification of the integrity of the goods by Kidsdistribution.

Privacy and treatment of personal data

This Privacy Policy describes the characteristics of the personal data collected by our company and the related methods of use.

In order to complete any purchase operation on our site, the user will be required to register by filling out the relevant Form available on our site, entering the various required information, including their e-mail address, the full name, the phone number, gender, details of the bank and / or credit card details, as well as any other personal information that you wish to share.

The requested information is mandatory for the supply of the goods.

The data controller is Baby Dream srl.

Baby Dream srl may use personal data collected on the form for the following purposes:

  • create the account of the individual user, so as to give him the credentials to access the site;
  • process orders via online services provided by the company and facilitate transactions;
  • forwarding notifications regarding the delivery status of the ordered items via SMS and email;
  • communicate, via text messages, telephone calls, e-mails or by post, commercial offers in the form of newsletters and catalogs;
  • contact the user in case of problems related to the delivery of the ordered items;
  • offer support to customers in relation to the products and services available on the company website;
  • answer questions and communicate information about new or updated products and / or services;
  • analyze personal data, so as to formulate offers and commercial level information;
  • verify that the user has the minimum legal age to make purchases online;
  • send surveys and market surveys, so as to allow the user to influence the company in terms of product and service offerings.

By subscribing to Kidsdistribution.com you consents to receive newsletters to stay up-to-date on exclusive Kidsdistribution promotions by authorizing the processing and communication of your personal data in compliance with Legislative Decree 196/2003. In order not to receive such communications, the appropriate link present in the same communications must be used.

The company provides to connect information, including personal data, usage history, etc., in order to formulate promotions and specific business offers for each individual user, determining their preferences and improving the contents of the site.

The company has the right to link the information obtained by the user through various tools or at different times and make use of the information obtained also from other sources, including third parties. To this end, it may happen that it should share the data in question with other business partners with whom it has established professional collaboration, such as companies offering marketing services and dealing with other commercial activities.

The company will remain in possession of personal data for as long as necessary to perform the services intended for the user or for as long as necessary by law. Once the provision of these services has been concluded, personal information will be deleted, except in cases where there is a legal deposit obligation, in the presence of accounting rules or other legal bases that contemplate data retention, such as for example a contractual relationship in progress.

The company also has the right to disclose information to any governmental, regulatory and / or legal authority or control agency, provided that such disclosure is requested or authorized by law and at any time the company deems it necessary or appropriate to comply with any decree, regulation or governmental law, in order to manage the website in the most appropriate way and protect or defend the company's rights from any illegal activity.

The company can share the user's personal data with any company belonging to the group it belongs to. In this way, it may send, together with the aforementioned companies, information relating to the products and services offered as well as any other information considered of interest to the user.

With the consent of the user, the company can also share its personal data with third parties (not belonging to the group), so as to be able to communicate information about the products or services offered by the company itself or by the subjects in question, as well as all information deemed of interest to the user. It is possible that third parties contemplate a different privacy practice, in which case Baby Dream srl will not be held responsible for any discrepancy or other management problems.

The company's website may contain links to other websites of the group or third parties, whose privacy policies may be different; therefore, the user is invited to consider these aspects and read the privacy policies of each party. The company does not exercise any control over other websites, except for its own, therefore it will not be held responsible for any differences or problems related to or deriving from aforementioned websites.

The security of personal data is a fundamental prerogative of the company, which undertakes to make every effort to adopt the most appropriate measures, aimed at preventing any unauthorized access and the loss, abuse and disclosure of personal data of the user. In this regard, the company is responsible for constantly providing for the implementation of generally accepted standards regarding the safety of technologies.

However, given the impossibility of ensuring total security on the internet and fully protect the integrity of data transmissions, the company can not guarantee that the information and data stored on its servers or provided to a user (or from these received) will be protected from unauthorized access. By accepting this privacy statement, the user relieves the company from any responsibility in case of violations of the security system.

 

The user also acknowledges that the company may need to retain, store or transfer personal data outside its country of residence. While not being able to provide the same level of protection guaranteed by the registered office, the company undertakes to make every effort possible to protect the personal information of the user. However, it can not be held responsible for any violations found during or in connection with this transfer of data.

Baby Dream srl declares and undertakes to respect all the rights guaranteed by Italian law (Legislative Decree 196/2003) on the protection of personal data. In this regard, you can change your data or request cancellation at any time by sending a targeted request to the email address info@kidsdistribution.com.

Liability of baby dream and jurisdiction

Baby Dream srl is not responsible for any disruptions that make the portal temporarily unavailable, or access to it by one or more users.

In case of non-delivery of the goods, delayed delivery or any other disruption, the responsibility of Baby Dream srl will be at most equal to the amount of the purchased good, including transport costs and accessory charges related to the same. The buyer undertakes from now on to promptly notify Baby Dream srl of any dispute and to seek a friendly settlement with Baby Dream srl, in compliance with the conditions set out in these general conditions of sale.

Should a civil dispute proceed, given the impossibility of a friendly settlement, the competent court will be that of the buyer, in accordance with the laws in force, provided that it is located in the territory of the Italian state.

Responsibility for using the site by the user

Baby Dream srl is not responsible for any bad use of the site put in place by the user and sends an exemplifying and non-limiting example relating to:

  • use of the site to insert texts or messages that are not related to the activity of the website and in any case harmful to the rights of third parties or illegal or defamatory;
  • duplication in whole or in part of the contents of the site;
  • duplication in whole or in part of the software or graphic content or logos contained on the site.

Baby Dream reserves the right to withdraw any message that it considers to be inappropriate.

Baby Dream declines any responsibility that derives from the exchange of information between Users through Baby Dream.

The responsibility of the events spread on its web pages should be attributed to those who make them.

Any change or communication sent within the site between users or third parties remains the responsibility of those who make it.

Any request for information or communication must be sent in writing to Via Ferrante Imparato n°198, NAPOLI ITALIA or by e-mail to the following address: info@kidsdistribution.com

Intellectual property right

Baby Dream reserves all rights related to texts, images, site graphics and anything else that may constitute a distinctive element of the site.

Any total and / or partial reproduction is expressly forbidden.

Changes to the general conditions of sale

Baby Dream srl reserves the right to change these general conditions of sale without notice, being able to change, delete or add both the content and services that are provided through the site and the format in which they appear or with which they are represented in its server.

These changes will be effective from the time of their publication on the Kidsdistibution website and must be accepted by the buyer each time he makes a purchase through the Kidsdistribution website.

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Customer care

Close support

Tel: +39 081 5591970

Monday-Friday: 8:00-19:00

Saturday: 8:00-12:00

Sunday: Closed


E-mail:

info@kidsdistribution.com